Physionex Account Deletion

Physionex users can request deletion of their account and eligible associated data from within the Physionex application.

Delete your account in Physionex

1. Sign in to Physionex.
2. Open your profile or account settings.
3. Select the account-deletion option.
4. Review the information shown and confirm the deletion request.

If you cannot access the app, email support@physionexlabs.com from the email address associated with your account with Account Deletion Request in the subject.

Before deleting

• Cancel active Apple or Google subscriptions separately through the applicable store. Deleting your Physionex account does not automatically cancel store billing.
• Save or export information you want to retain where an export option is available.
• Coach or Gym workspace ownership may need to be transferred before an account can be completely removed.

What deletion does

A confirmed deletion request starts Physionex's account-deletion workflow. Eligible authentication access, personal workspace information, device registrations, locally associated service records, and stored files are removed or de-identified as part of that process.

Information that may be retained

Limited information may be retained where reasonably necessary for legal obligations, billing and transaction records, fraud prevention, security investigations, dispute resolution, backup retention, or information legitimately controlled by a Coach or Gym organization.

Processing

Deletion begins after a valid request is confirmed. Some retained backups may expire according to normal infrastructure retention cycles. If additional verification or workspace-ownership action is required, Physionex will provide instructions.

Need help?

Email support@physionexlabs.com. Do not send your password, payment-card information, or private health records by email.